Convis | FAQ

Here are the most commonly asked questions. If the question you are looking for is not here please email us.

What does the application look like?

The application has a very user-friendly interface. It reflects your organisation's branding and is intuitive to use. Simple 'tree' structures allow users to navigate and select the piece of data that they wish to edit or view. Because of the fully customizable rights and views management every users get only information that he contextually need. Overview of screen shots

How much training is required to use it?

Because the interface is so intuitive, the training requirement is minimal. We suggest just an hour for those who will be using the data interface only, and 4 hours for those who will be administrating the system. We provide also specific one day training for consultant and expert to know how to build a crisis communication management system. Most trainings are of course also available online. Our consulting partners are also providing training for crisis communication and live crisis simulation by using the application.

Who’s using it already?

Our Solutions are used by more than 10000 users worldwide. Our clients span all industries. customers

Where is stocked your data?

All data is held in a central database on our servers in Germany. The servers are very secure and organisations can only access to their data with secure login and password.

Who owns the data?

Convis owns the software, which we license to our customer to use, but our customers have complete ownership of their data.

How long does it take to set up and what IS involved?

If an issue / crisis / disruptive event management system already exists in the company it will be easier. In any case remind that every system takes time to implement. It could be helpful to book some consulting days to customize in an efficient way the system or the suitable training course. This will speed up the implementation process.

What if I have a problem – who can I call?

General problems can be reported during German office hours (9 am to 5.30 pm GMT). Urgent problems during a crisis can be reported 24 hours a day to a priority mail address.

How many people in my organisation can access the application?

The license fee covers 50 users, but additional blocks of users can be purchased for a small fee.

How can I find out more?

Get in touch with us! You can also fill in our contact form in order to help you easier.

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